Customer Interview - DailyPay

We focus on 2 things, our product and our customers. The platform has unique capability and is delivering huge value for customers. In this series of customer interviews, we ask about both the impact of the product together with the value added by the team during implementation and BAU.

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What is your name, who do you work for, and what is your role within your organisation?

Jhos Canales, Sr. Program Manager ‍

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Were you involved in this project before or after signing the contract with Detected?

Pre-Contract

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During the vendor selection and review process, what impressed you most about the Detected platform compared to other solutions being considered?

During the initial meeting with Detected, what immediately captured my attention was the platform's unique balance of dynamism and straightforward design. Compliance operations are often characterised by their intricate nature, demanding significant flexibility to adapt to diverse jurisdictional requirements and risk landscapes.

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However, Detected appeared to have successfully distilled these complexities into a cohesive and simplified concept, effectively streamlining the core components essential to our program. This ability to be both adaptable and intuitive was a compelling aspect of the platform from the beginning.

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‍Can you share specific KYB challenges your organisation faced before implementing the Detected platform?

The principal challenge involved the development, implementation, and operationalisation of an entirely new program within a highly constrained timeframe.

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How has the Detected platform directly impacted your organisation? Please include specific examples and quantifiable outcomes (e.g., reduction in onboarding time, cost savings, increased compliance, impact on sales teams).

While our KYB program is still in its nascent stages, Detected's contribution to our success in establishing an efficient and operationally compliant KYB process to support our international product in record time cannot be overstated. Their platform provided the essential framework and agility needed to navigate the complexities of global regulatory requirements, ensuring we could confidently support our international product with robust due diligence measures in place.

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Detected proved to be an indispensable partner in laying the foundation for a compliant and scalable program.

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Describe your experience working with the Detected team during the implementation phase. What stood out to you?

From the very start of our engagement, the Detected team exhibited an exceptional level of preparedness and commitment. They arrived ready to dive in on day one, and the process of learning their system and integrating it into our workflow was made as seamless and effortless as could be.

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This smooth transition speaks volumes about their professionalism and dedication to customer success. It has honestly been a pleasure collaborating with the Detected team.

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Would you recommend Detected to other organisations, and why?

I would absolutely recommend Detected. Their commitment to excellence and their platform's intuitive design have been instrumental to our program's success so far. Beyond our initial accomplishments, I am excited about the opportunity to further develop and strengthen our program by leveraging the Detected Platform.

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