Customer Interview - Mondu

We focus on 2 things, our product and our customers. The platform has unique capability and is delivering huge value for customers. In this series of customer interviews, we ask about both the impact of the product together with the value added by the team during implementation and BAU.

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What is your name, who do you work for, and what is your role within your organisation?‍

Juan Amich, Head of AML/KYC in Mondu

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Were you involved in this project before or after signing the contract with Detected?‍

Post-Contract

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Can you share specific KYB challenges your organisation faced before implementing the Detected platform?‍

Yes, the process was fully manual, creating a lot of friction between client and KYC team.

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How has the Detected platform directly impacted your organisation? Please include specific examples and quantifiable outcomes (e.g., reduction in onboarding time, cost savings, increased compliance, impact on sales teams).‍

Primarily by optimising our client outreach, enhancing client profiling, and maintaining a comprehensive document repository for audit purposes, we reduced the total KYC process time from 27 hours to approximately 1 hour and 30 minutes and achieved a 40% reduction in dropout rates.

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Describe your experience working with the Detected team during the implementation phase. What stood out to you?‍

Although I wasn’t at Mondu during the implementation phase, working with Rosie and the rest of the team has been a pleasure since I joined. They have consistently taken the time to explain and teach me how the tool works, and on multiple occasions throughout the year, they have been exceptionally quick to resolve any issues.

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Would you recommend Detected to other organisations, and why?‍

Yes. Based on our experience, I would definitely recommend Detected to other organisations. Its intuitive interface and comprehensive audit-ready document repository make it easy to manage client information, while the seamless client outreach and profiling features have enabled us to reduce our KYC turnaround.

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